bd24 Privacy Policy – Your Data, Payments and Rights

Scope of this notice: which bd24 services it covers

Everything tied to a bd24 account falls inside this notice: the wallet, the game history, the sports bets you place from the app, the bonus ledger and every message you send to support. It applies whichever payment route you pick, from bKash and Nagad to rocket-fast Upay transfers or a bank deposit.

It does not cover the sites you reach by clicking a link away from bd24.click. Those operators write their own rules, and some of them will ask for a card number or an ID scan. Read their notice first. Nothing you send to another site is stored on our servers.

What bd24 records when you register and play

Registration asks for four things: your name, a mobile number, an email address and a password. We also log the time you signed up, the phone or browser you used and the network address that sent the request. Without those details a support agent cannot find your profile when you open live chat at 2 in the morning.

Records held on a live bd24 account
Record	What it contains	Where it comes from
Account profile	Name, mobile number, email, date of birth	What you type at registration
Wallet ledger	Deposits, withdrawals, bonus credits, stake amounts	Generated by our wallet system
Payment references	Method name, amount, transaction reference	Sent back by the payment provider
Identity documents	National ID Card (NID), passport or driving licence image	Uploaded before your first withdrawal
Game history	Rounds played, bets, results, the RTP of each title	Our game servers and studio reports
Chat transcript	Messages exchanged with support	Our support desk

What we never ask for

We do not need your bKash PIN, your Nagad PIN, a card security code or a one-time password. No bd24 employee will request an OTP in chat, on the phone or by SMS. If a message claims otherwise, close it and raise the incident through the help centre the same day.

Why each record exists

Every field on a bd24 profile is there for a job. If a record stops serving one of these purposes, we stop collecting it.

To run the account. Your mobile number and password let you log in, reset a password and pick up where you stopped on any device.
To move money. The wallet ledger and payment references prove that a bKash or bank deposit reached the right player, and that a withdrawal went out once.
To meet legal duties. Age and identity checks are required of every licensed operator, and settlement records have to be produced on request.
To stop fraud and bonus abuse. Matching device and network signals shows when several accounts act as one, which protects regular players and their winnings.
To answer you. Chat transcripts let a second agent pick up your case without asking the same questions again.

How long does a record stay after you close your account?

A closed account is not an erased account on day one. Money movement has to stay traceable, and a dispute can arrive weeks after the last bet. The table below shows what happens to each record once you ask us to close a profile.

Record	How long it stays	The reason
Chat transcripts	While the account is open, then archived with the closed profile	So a complaint about a settled round can be reviewed
Identity documents	Until the review closes, then removed with the closure request	Checked once, in a review that normally finishes within six hours
Payment references	As long as accounting rules in Bangladesh require	Audit and settlement checks
Game and bet history	Kept while you can still query a round	Proof of a result when a payout is questioned
Marketing consent	Kept until you withdraw it	We must be able to show you opted out

Who outside bd24 sees your details

Three kinds of companies touch your information. Payment providers see the amount, the wallet number and the reference of each deposit or withdrawal. Game studios receive a player ID and the outcome of a round, never your name, email or ID image. Our hosting and chat providers process data on written instructions and may not use it for anything else.

We do not sell player data, and your mobile number never lands on an advertising list. A regulator or a court in Bangladesh can compel records, and we hand them over against a written order. Where the order allows it, we tell you what was requested and what we sent.

Transfers outside the country

Some game studios and cloud services sit on servers abroad. When a transfer is needed, the receiving company is bound by the same confidentiality terms we apply at home, and only the minimum data for that service is sent.

Cookies on bd24.click: four jobs, one setting

The site sets a small number of cookies. A session cookie keeps you logged in between pages; a security cookie remembers the device you usually play from; a preference cookie stores your language and display choices; an analytics cookie counts visits without tying them to a name. Blocking all cookies in your browser will log you out and can stop a deposit from finishing.

You can clear cookies at any time from your browser settings. Clearing the security cookie simply means the next login gets a fresh device check.

What you can ask us to change or delete

You have a say over your own file. Ask for any of the following and we act on it once we know the request comes from the account holder.

A copy of your records. Profile, wallet ledger and game history, sent in a readable format.
A correction. A misspelt name, an old address or a wrong date of birth, fixed after a document check.
Deletion. We close the profile and remove what no legal duty requires us to hold.
Less marketing. SMS, push and promotional email switch off while the account keeps working.
An explanation. A plain answer on which record was used for a decision about your account.

Expect a reply from live chat within the same session, and a written follow-up once the change is done. If a record must stay for accounting, we name it and say why.

How the account and the app stay secure

Passwords are stored as hashes, never as plain text. Traffic between your phone and bd24.click runs over an encrypted connection, and a withdrawal above the usual pattern triggers a second check before it leaves. The app itself is signed and updated from our own download page, so skip copies from file-sharing groups.

Your side is simple: one password used nowhere else, no PIN shared in a chat, and a lock screen on the phone that holds the app. If a handset goes missing, message support and the session is ended from our side.

Age checks: why an under-18 account is closed

bd24 is built for adults. Registration asks for a date of birth and the identity review confirms it before the first withdrawal. If a check shows the holder is under 18, the account is frozen, deposits go back to the wallet they arrived from and the profile is deleted.

A parent who finds a bd24 account on a child’s phone can open live chat and ask for it to be closed. The agent will ask for the registered number and the reason, and the closure is confirmed in the same conversation.

When this notice changes and how you hear about it

New payment partners, new game providers or a change in the law can mean new wording. The version in force always sits at bd24.click/privacy/, and the navigation menu links straight to it. If a change alters what we collect or who receives it, a notice appears inside your account and in live chat before the new version takes effect.

Asking about privacy through live chat

Support answers privacy questions around the clock in the chat window, and the help centre sets out the steps for a data request. Keep your registered mobile number ready so the agent can locate the profile, and mention that the question is about privacy so it goes to the right queue. Nothing sensitive is ever requested by email.